Guaranteed Quality long half
Echuca Plant Farm logo sml
Echuca Plant Farm logo sml

FAQ

Our business is growing.

Our mission is to provide the best quality and value plant range for your garden. We hand select our range based on its suitability to the Echuca Moama climate and soils types. If you have a question please feel free to email us. We love helping our customers!

HAVE A QUSTION? CONTACT US

FAQ image

Frequently asked questions

Where is the plant outlet?

52 Heygarth Street Echuca. Next Door to The Garden Planners Echuca.

Where is the plant farm?

The farm is on The Murray Valley Highway only a stone throw from Echuca.

The Farm is currently not open to public as we construct our new growing area. In the meantime we have now launched our OUTLET store conveniently located next door to The Garden Planners where we offer a CLICK. COLLECT.DELIVER for ease of shopping and we also open direct to public - Monday - Friday 8.30am – 4.30pm | Saturday 8.30am -1.30pm | Sunday 10am - 1.30pm

Wholesale Prices direct to Public, we hope to see you soon at our easy to use online shop or call in to our outlet at 52 Heygarth Street Echuca

What payment methods do you accept?

We accept Credit or Debit Cards (Visa & Mastercard).

Can I exchange a product?

We are happy to exchange goods within 7 days of purchase as long as they are in the same condition as when they were purchased.

Will the plants vary in size from those illustrated?

Yes they may. Please note: plants are living things, they don’t come in boxes. And we do not produce them in a factory. Sizes and photos are a guide only.

We always send out the very best plants we have in stock.

We do not refund just because the plants are a different size to the photos online.

We grow and sell from many wholesale growers and we do not buy seconds stock and ensure we inspect all plants prior to Delivery.

What types of plants do you sell?
We grow and sell from many wholesale growers and we do not buy seconds stock and ensure we inspect all plants prior to Delivery
What if I am not happy with my plants?

Please contact us if you are not happy with your plants.

We are happy to exchange goods within 7 days of purchase as long as they are in the same condition as when they were purchased.

Please refer to our Terms, Conditions, Return & Refund Policy

Terms and Conditions and Refund Policy.
  • We are happy to exchange goods within 7 days of purchase as long as they are in the same condition as when they were purchased.
  • Plants that have been planted or have damage will not be accepted for exchange.
  • It is Echuca Moama’s Plant Farm discretion to exchange or replace goods purchased. This will only be considered upon presentation of your original cash register receipt or online sales invoice.
  • We are not able to give cash refunds. Credit notes will be issued where applicable.
  • You are entitled to a refund under Australian law if the goods or service we rendered to you were not as promised or described. For example, if we are unable to provide the plant variety you purchased, you are entitled to a refund if you are not happy with a substitute plant.
  • Return of goods will be required to obtain a refund.
Change of mind Refund Policy.

Echuca Moama Plant Farm is not required by Law to provide a refund or replacement if a customer changes their mind.

However, a voucher can be issued to the customer in this scenario providing:

  • Evidence of proof of purchase
  • All returned goods must be unused and in original packaging
  • All price tags must be attached and in saleable condition
Trade Account Refund/Exchange

If you are a Trade Account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an Account Credit.

Commercial quantities are not generally returnable nor special customer orders i.e. products which are not ranged.

Afterpay Refund Conditions
Afterpay Merchants fees are non-refundable in the event of a refund. Once a refund has been issued, Afterpay is not able to reverse or change this action.
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